RETURN POLICY

Last updated February 11, 2024
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original stones, boxes, bags, tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging. 100% of the solidified remains must be included. then mail your return to the following address:

You must use an approved courier.

Send the package to
 

Forever in Stones Ltd

Attn: Returns

Innovation Centre Medway

Maidstone Road

Chatham, Kent ME5 9FD

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or repair

Please Note

We will return the remains to an ash-like powder and refund your purchase price. Applicable shipping fees will be deducted from your refund. You may request a full refund at any point within 14 days of receiving the solidified remains.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@foreverinstones.co.uk