TERMS OF SERVICE

(Last Revised: September 16, 2024)

Your Order Authorization

By placing an order, you authorize Forever in Stones Ltd to transform the cremated remains of the Decedent into solidified "stones" in accordance with this Solidification Authorization and our General Terms and Conditions.

Please note that we require a copy of the cremation certificate for both human and pet remains. This document will be requested within a few days of your order to ensure the process proceeds smoothly.

You confirm that you possess full legal rights and authority to manage the transportation and final disposition of the Decedent's cremated remains, and that the identity of these remains has been accurately stated. If we discover or suspect that the remains are not as represented, we reserve the right to return the cremated remains and issue a refund. Alternatively, if applicable, the client agrees to pay any price difference.

You agree to follow Forever in Stones Ltd's instructions regarding packaging and shipment. Details about packing and shipping will be provided shortly after your order is placed. You acknowledge that Forever in Stones Ltd is not liable for any loss or damage that may occur to the Decedent's cremated remains during transit to or from Forever in Stones Ltd.

You understand that the nature of the cremated remains may vary, and therefore Forever in Stones Ltd cannot guarantee the final appearance or outcome of the product. Additionally, you acknowledge that a small portion of the Decedent’s remains may not be returned due to the solidification process. You agree to release and hold harmless Forever in Stones Ltd, including its directors, employees, agents, and affiliates, from any claims, demands, or damages arising from the process or product as described and authorized.

You also understand that the solidification of the cremated remains is a final and irreversible process. Once completed, the remains cannot be returned to their original state, but may be retrieved as solidified stones that have been reconstituted. (Returned to Granular Form)

This authorization, and the agreements it embodies, are governed by the laws of England and Wales, and any disputes shall be resolved in the courts of England and Wales.

(Last Revised: September 16, 2024)

ACCEPTANCE OF TERMS

Before using or accessing any part of the Forever in Stones Ltd ("FIS") website, www.foreverinstones.co.uk, or related sites ("Website"), please review these Terms of Use ("Terms") carefully. These include the arbitration clause below. By visiting or purchasing from the Website, you confirm that you have read and agree to these Terms, our Privacy Policy, and the Solidification Authorization. If you do not agree, you are not permitted to use the Website.

These Terms govern all activities related to the Website, including content, services, and our process of transforming cremated remains into solidified stones. Your continued use of the Website signifies your acceptance of any changes to these Terms. If you do not approve, discontinue your use of the Website immediately.

FOREVER IN STONES PROMISE

In purchasing our Solidified Remains service, we make the following guarantees:

• Return to Ash/Refund Guarantee: If you are unsatisfied with the final product, return 100% of the solidified remains, and we will revert them to ash and refund your payment (excluding shipping costs).
• Individual Processing: Each order is handled separately, ensuring remains are never mixed.
• Process Tracking: Orders are tracked digitally, with updates provided at key stages.

ORDER PROCEDURE

After completing your payment, we will provide instructions on how to pack and ship the cremated remains to us. We will process the remains in our facility and return the solidified stones once complete.

CANCELLATION AND TERMINATION

You may cancel your order at any time. If canceled within the first 7 days, we will return the remains and refund you, minus shipping costs. If processing has already started, we will return the remains in a powdered form and issue a partial refund.

FIS reserves the right to refuse or terminate an order at any time before starting the solidification process. If terminated, we will refund the purchase price and return the remains.

ACKNOWLEDGEMENTS

The user acknowledges and accepts the following:

• The remains are sent to FIS at the user’s risk.
• FIS may use third-party carriers and subcontractors.
• The color, texture, and shape of the final product may vary due to the nature of the materials and the process.
• FIS is not liable for delays, mis-shipments, or lost materials during transit.

REPRESENTATIONS AND WARRANTIES

The user guarantees that they have the authority to send the remains for processing. FIS will handle the remains with the utmost care, but variations in the final product are to be expected.

PACKAGING

FIS reserves the right to change packaging materials, such as presentation boxes or wrapping, as needed.

PERMITTED USE AND COPYRIGHT RESTRICTIONS

You are granted a limited license to use the Website for personal, non-commercial purposes. You may not copy, distribute, or alter any part of the Website without written permission from FIS.

TRADEMARKS

All logos, service names, and trademarks related to FIS are the property of Forever in Stones Ltd. You may not use these without prior consent.

LIABILITY

FIS provides its products and services "as is" and disclaims any warranties, including those of merchantability and fitness for a particular purpose. FIS is not liable for damages resulting from the use of the Website or its products.

ARBITRATION AND GOVERNING LAW

All disputes will be resolved through binding arbitration under the UK Laws. The laws of the United Kingdom govern these Terms.

SEVERABILITY

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between FIS and the user, superseding any prior agreements.